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Help & Support
Owing to the sheer number of rides and attractions at Gulliver’s Theme Parks we have on average, very low queuing times. However, guests with particular special needs who are unable to queue may be eligible for a ride pass. This would allow them and up to three accompanying helpers to access the ride via the ride exit area for ease of access.
Ride passes can be requested from a member of park management or at guest relations. Proof of entitlement is required in the form of a diagnosis letter from a GP or medical professional, which details reasons that the guest is unable to queue.
Note that owing to the family nature of our theme parks and our naturally shorter queuing times, Gulliver’s is a particularly popular choice for guests with special needs. On busy days, please respect other ride pass holders, expect to wait at least 1 ride cycle and only use the pass where necessary (even on busy days ride queues are surprisingly short). On quieter days you’ll find that the need for such a pass is not even necessary, making your family day out even easier!
Please download our information sheet which gives guests with special needs information regarding the accessibility of all rides on the park. If further information is required please speak to a member of staff in our Guest Relations office.
If you are the carer reading this for or on behalf of a guest, please note that the decision whether or not they should ride or if they should be accompanied on the ride is yours. Our staff are not trained to judge the physical suitability of an individual. We will assume that if you allow them to go on to a ride (accompanied or otherwise) they are physically capable of doing so.
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We strongly advise that all guests with special needs are accompanied when ever possible on every ride.
For more information please call our Hotline on 01925 444 888.
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